Hello,
This past Sunday, we had multiple issues with .mp4 files not playing. This even included your motion backgrounds. Can you point me a direction to fix this issue? We have reloaded both videos and rebooted our computer and they still do not want to play. We are a little stumped as to why these wouldn't play. Both of these videos worked before the church service but then we just got a green screen when we played them. Any help would be useful.
Thanks, Carrie
This past Sunday, we had multiple issues with .mp4 files not playing. This even included your motion backgrounds. Can you point me a direction to fix this issue? We have reloaded both videos and rebooted our computer and they still do not want to play. We are a little stumped as to why these wouldn't play. Both of these videos worked before the church service but then we just got a green screen when we played them. Any help would be useful.
Thanks, Carrie