I'm using presenter at home and have imported media/backgrounds into our media library. When I get to the church and pull up the worship service the media I put into the library is not showing up and not available in our library. Is there a way to fix that?
What you're describing usually happens when the media was uploaded to a local library or the changes haven't fully synced to the cloud before switching devices.
A few things to check:
1. Confirm you're signed into the same WorshipTools account on both your home computer and the church computer.
2. In Presenter, verify that the media was uploaded to the Organization Media Library and not just added locally to a presentation on your home device.
3. After uploading the media at home, allow Presenter a few moments to finish syncing. You can also try refreshing the Media Library or restarting Presenter on both computers.
4. Make sure you're viewing the same organization and service plan at church that you were editing at home.
5. If the files were only imported from your computer and never uploaded to the cloud-based Media Library, they will remain available only on the original device and won't appear on other computers.
