I would like to upgrade from Pro to Pro Plus, however, when I subscribed to the monthly Pro version, I also chose the Loopcommunity Credits as an add on. Now that I want to upgrade to Pro Plus (Annual) It will not let me unselect the LoopCommunity Credits. There is no option, it just automatically adds it. I have put in a request to support, however, no response over the weekend. Anyone else have this issue?
Upgrading and Billing issues
Hello JR,
WorshipTools has responded to your email request for this issue. Currently, we are looking into this situation further with Loop Community support and will update you as soon as possible!
Thank you for your patience!
WorshipTools has responded to your email request for this issue. Currently, we are looking into this situation further with Loop Community support and will update you as soon as possible!
Thank you for your patience!
It is taking a long time to resolve this. There is a very long time between responses.
Hi JR,
Loop Community has responded to your email about the issue and resolved it so you shouldn't be charged again for the Credits add-on. If you run into any other issues with it, respond to that Credits email and we can help.
Thanks!
Loop Community has responded to your email about the issue and resolved it so you shouldn't be charged again for the Credits add-on. If you run into any other issues with it, respond to that Credits email and we can help.
Thanks!
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