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Adding a person to my church as a viewer who is already an "Organization Administrator"

January 14, 2024
I one of our administrators is attempting to add a viewer to our church's account but he is not receiving the welcome email. I added him to a service and he receives these emails. When we view him there is a yellow caution box stating, "This user has not logged into planning and verified their email yet." He is receiving email notifications requesting him as an acoustic guitarist and vocalist..... However, he is not receiving the welcome email. How can we remedy this?
Posted by Michael
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