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Cloud upload error for media

August 19, 2026
I keep getting an 'upload failed' for new media that I'm adding. Last week I did not have this problem on any of the devices I'm using - both Mac and PC. I have currently trying to upload to a MacBook Pro running OS 15.77. Is there a setting I'm missing?
Posted by Pam
August 19, 2026
I tried uploading from a different Mac and was able to. So my thought is that it has something to do with the latest update. I'll be holding off on updating the Mac that uploading works.
Posted by Pam
August 20, 2026
So - Unfortunately, I am not able to download the media into the original MacBook Pro with the newest update. I can still access the media. files on the other Mac.
Posted by Pam
August 20, 2026
Hello Pam, please email [email protected] with screenshots so we can further investigate this issue.
Posted by Matthew
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