Presenter desktop 2025 will not open

Tried to start presenter 2025 and get a message about a failed update. whitelisted auth.worshiptools.com but error still occurs.

I am having the same problem. Why is it that Presenter is updated every week to fix bugs but it simply creates more. I am so disgusted with Presenter and am looking for an alternative.
David Gladden

Mark,

Presenter 2025 hasn't had an update in over a year. Could it be that you tried to install Presenter 2026 and there was a problem with that? Is your computer Windows or Mac? If Windows, I suggest that you uninstall Presenter using Control Panel and install it again. You can download the 2025 version at https://www.worshiptools.com/en-us/presenter/legacy

David,
Presenter 2026 is getting updated frequently, and the bugs are frustrating. That's why I still have my church's computers on 2025. If you're still having problems starting 2026, I suggest you uninstall it and install it again, using the latest version from the Worship Tools website. If that doesn't help, contact support at [email protected].

Hey David, I’m having the same issues. I would love to talk to you about what you’re going to do. for a smaller church and don’t have the budget to really go all out on the biggest and greatest and latest. So if you’re shopping around, I’d love to know what options are out there. You can email me at [email protected].

After the response from support I looked at my installed programs and discovered I had multiple versions of Presenter beta. I removed all Presenter programs from my computer and downloaded Presenter version 2026.1.10 from the website. It immediately fixed the issue of not loading. I will continue to monitor the program and hopefully my problems have been solved. Every week when I try to open Presenter in the past it has sent me to download the latest update, which I always do. The program would react differently after each update. I will continue to update the program each time I am notified of an update. However, I will always be careful to check out the functionality after each update prior to depending on it for our services. Yesterday I simply did not use Presenter in the service and blamed it on my computer. However, it was not my computer, it was the program. At this time I plan to continue to use Presenter.

I have been waiting anxiously for months to start using 2026, but have held off while the numerous updates have been made, some which seemed to be quite significant. It now appears that even though the updates are still coming quickly, they are not addressing "show stopping" problems, so I have decided to bite the bullet and do the install next Monday and have the entire week to iron out any issues that may arise. I will make sure I uninstall 2025 first. Our church computer has no instances of 2026 on it at all.

Nancy, I note that you are in the same relative state of mind that I am. At what point were you going to be satisfied enough to be willing to pull the trigger on this? 2025 is running very well right now, other than a problem now with Presenter Remote which won't be fixed any more, but I really want to try the midi-out (for lighting) and the native NDI features in 2026.

I should add that on our current 2025, other than needing to set up our 3 displays every Sunday because Presenter doesn't "lock" them in place, it has been running rock solid. No glitches, no freeze ups. It is doing what a projection program is supposed to do: being invisible in the background and not introducing any distractions. I DO NOT want 2026 causing any issues that would be noticeable to the congregation on a Sunday morning. As far as I'm concerned, in principle, if this is cause by the new version, it isn't ready for release yet and should remain in Beta. But I'm keeping my fingers crossed!

Allan,
Thanks for your interest. Yes, 2025 runs well, and that's one reason I'm hesitant to change. We need a program that does its job without problems. Our church is not very tech-savvy, and last-minute issues can be major roadblocks. The main appeal of 2026 for us is the full service display. One worship leader likes to skip from one song to another, then back to the first song, and the full service display would make that easier for the projectionist. Otherwise the new features are things we wouldn't use, at least not in the foreseeable future. We don't stream and don't plan to start anytime soon. And the remote app has to work. Another worship leader has been using WLV videos, and he uses the remote app to follow what's on the screen. Maybe someday we'll install a 2nd screen for the folks on the stage, but for now the remote app is much easier.

Hmm, is the remote app having problems with 2025 now? That worship leader actually led Sunday, but he forgot to bring the iPad so he did without. He's next scheduled for Nov. 29. I'll have to test the app and make sure it works.

Presenter Remote (the same slide changer “clicker” app) stopped working properly a couple of weeks ago for both iPhone and Android after I updated our Mac Mini’s OS to Golden Gate 27.0.1. The app still changes slides but the thumbnail image of the slide isn’t appearing anymore. Not a show stopper, but our pastors use it to read verses that are harder to see on the back stage display. Worship Tool’s support confirmed that the OS update was the issue but that they are no longer supporting 2025 to fix the problem so they suggested switching to 2026 (where I am assuming the problem is not occurring).

Unless something else comes up, next Monday I am going to switch to 2026. On the following Wednesday, the projection tech (who is schedule for the following Sunday) and I are going to try to “break” it, that is, throw everything at it we can to see if there are any weak areas, so hopefully everything can be addressed and it will be running well on Sunday!