
                        November 6, 2022
          
 
          We deleted a member who created the account for the VFC 
Then we experience not getting the chords from planning tools
Can we terminate the account for worship tools and sign up again using VFC account.
Thanks
          
          
         
              
                    
                        November 7, 2022
          
          Account data is never tied to a specific user on the WorshipTools side. it's likely the user has been removed from your SongSelect account, thus severing WorshipTools' ability to import from SongSelect. Please review the following articles for more context. We do not recommend you terminate your account if you plan to keep using the apps.
https://www.worshiptools.com/en-us/docs/28-ss-token-invalid
https://www.worshiptools.com/en-us/docs/61-wt-hierarchy
          
          
         
              
                    
                        November 7, 2022
          
          Hi thank you so much
I already did the instruction.
However, it is still the same 
We cannot generate the songs from SongSelect
I use my own account as I am one of the Admins for SongSelect
And I also check our previous services all most of the chords of the songs were gone too
Please help us on this issue
Thanks
Rosalyn
          
          
         
              
                    
                        November 8, 2022
          
          Please send a short screenrecording of what happens when you try to import from SongSelect. You can email it to 
[email protected]